What’s better than one cloud? Several, 24Storage finds out!

In early 2019 Sigma Dynamics got the opportunity to sign a long-term agreement with 24Storage to take end-to-end responsibility for system development and maintenance. 24Storage is a true innovator in the self-storage sector, with high demands on availability. Sigma Dynamics decided to go all in and combine expertise from 4 different business areas, all specialized in three Microsoft clouds, to setup a complete delivery to meet 24Storage’s high demands.

“It’s amazing to be such a central part of 24Storage’s digital transformation journey. Thanks to our close cooperation and business insights gained from our partnership, we can drive innovation in the self-storage market together. 24Storage and the Sigma team have a strong will to continuously evaluate new technologies to support changing business needs and challenge status quo. We look forward to a continued long-term and successful partnership”, says Martin Hök, Sales Executive at Sigma Dynamics.

Sigma Dynamics develop, support, implement and optimize a range of Microsoft cloud-based systems to help 24Storage deliver a better customer experience in all channels, simplify storage bookings, contracts, pricing, as well as optimize their energy consumption and monitor the need for facility maintenance.

The combination of various Microsoft cloud applications that are being used to support all areas of 24Storage’s business is truly unique. The main system support for the customer journey is Dynamics 365 Marketing, Sales & Customer Service, and a wide number of Azure-based applications are used to handle 24Storage’s core business. Facilities are monitored using sensors, utilizing Azure IoT-central and Power BI to give actionable insights and automatically generate work orders in Dynamics 365 Field Service to seamlessly schedule and dispatch field technicians.

“Together with Sigma Dynamics we have tightened our entire stack of custom, semi-custom and off-the-shelf systems – at the same time as we have had room to experiment with cutting edge technologies. They have been a good partner in finding efficient solutions based on our needs“, says Anders Långberg, Head of Technology and IT at 24 Storage. 

Customer service is managed through one single interface for both agents and supervisors, giving a 360 perspective of their customers, so they can give personalized service in all channels, from chat to phone to texts.

Thanks to Sigma IT’s wide range of specialized experts, they could take full responsibility for 24Storage’s digital transformation journey. A journey that was rewarded by winning Microsoft Country Partner of the Year!

About 24Storage
24Storage runs 23 self-storage facilities in 9 cities in Sweden. Their main focus is on the large city regions Stockholm, Gothenburg and Malmö, where they offer simple and efficient storage. 24Storage has been driving the self-storage sector forward together with Sigma using the latest technologies.

About Sigma Dynamics
Sigma Dynamics is a leading digital transformation expert specializing in Microsoft Dynamics. Sigma Dynamics is a strategic adviser and delivers, develops and manages Microsoft Dynamics applications to increase the productivity and efficiency of a business, improving their way of working, giving them the right information at the right time. Sigma Dynamics is part of Sigma – a Swedish IT Services firm with over 5000 technical specialists throughout the world.

For more information contact:

Martin Hök
Sales Executive, Sigma Dynamics
martin.hok@sigma.se
+46 703 69 36 03

Beatrice Silow
Vice President Communication and Culture, Sigma IT Group
beatrice.silow@sigma.se
+46 703 79 1506

Anders Långberg
Head of Technology & IT, 24Storage
anders.langberg@24storage.com